If I could give 10 stars I defiantly would. Joe and Fun jet Vacations was tremendously awesome during our vacation that was ended due to Hurricane IRMA . Me and my husband went to the Virgin Islands in celebration of our 10 year wedding anniversary which ended terribly. We felt as if Joe was one our family members that was also trying to get us home, after the power came back on at the resort I called Joe to tell him what had happened and that we were safe, the first thing he said was I tried calling the resort phone to check on you guys that right there made us feel so thankful to have someone that cared. From booking to the end Joe was wonderful he worked very hard to accommodate us in every way he could. Joe placed me and my husbands name on FEMA's rescue list before we were even told about it he also rescheduled our flights home as well as FIRST CLASS. He worked non stop until we arrived back in the states once we arrived to the rescue boat Joe had already taken care of everything needed upon arriving home. Joe and Fun Jet had a luxury transport driver waiting for us to take us to the airport. He even offered to call our jobs and family to inform them of what was going on. He even went as far as typing a letter up for us to have for our jobs school etc. Joe holds a special place in our hearts he really treated us extremely well. When I say he's the best he's beyond no matter what time we text or called Joe was always there and 2 steps ahead of us we are so thankful for him, Every last one of our friends said that just from our experience and our bragging that JOE is the way to go and future vacations they will use Joe. We will never anywhere without JOE and Fun Jet as our Travel Agent. Don't go without booking Joe!!!!!!!
TERRIBLE!!!!! I would give 0 stars if I could. Please save yourself the hassle of booking with this agent. Joe is nice, but very scatter brain and inefficient. I booked our vacation with Joe the owner and purchased the travel insurance. I was able to find my same vacation at a significantly lower amount and was told I would need to use my travel insurance to cancel and re-book to take advantage of the lower price. I went ahead and had Joe cancel the reservation and he told me that it would be up to two weeks before my refund would be deposited back to the card that I originally paid with. I waited until after the two weeks and still did not see a refund. I called funjet (the host who he booked our vacation with) to have them check on the status and was told that Joe did not fill out a refund request form and that my refund was never processed. They said that the refunds are not automatic and he should know the process and would have had to submit a refund request for me. I now have to wait another two weeks before I will get my money back. I also was informed that I did not need to cancel and could have just received the low price guarantee due to having travel insurance. I feel completely taken advantage of, lied to and am appalled by the hassle that I have been through during the holiday season that could have been avoided. I was happier with my original flights and would have been fine with just having my price adjusted to the lower price instead of having to cancel the original booking, change my flights, forfeit $259.98 travel insurance cost, wait a month to get my deposit amount back, plus pay a new deposit and pay for travel insurance on the new booking. This has caused me stress, costed me many hours of time and hundreds of dollars. I normally do not write bad reviews, but I am hoping to save someone else the hassle that we went through.
Joe was extremely helpful on planning my trip to Jamaica. I highly recommend Plaza Vacation
My husband and I had a great experience with Joe at Plaza Vacations! We had our dream honey moon planned for the Caribbean and Hurricane Mathew had a different idea. Our resort was closed. The day after our wedding Joe came through planning a entire new trip. Will and I had a fabulous honeymoon in Maui. Joe worked hard to get it arranged. We loved our club level upgrade, free breakfasts, and our room with a view of the island and the beach. The sunset helicopter ride was awesome, and we enjoyed the luau too. The tour guide app Joe recommended was so informative and helpful on The Road to Hana and elsewhere. We highly recommend Plaza Vacations and Joe Siragusa for your next trip.
My mom and I worked with Joe and Plaza Vacations planning a trip abroad to Australia and had a GREAT experience. We found him to be helpful, friendly, honest and straight-forward.
We had a positive experience and will use Joe and Plaza Vacations more because of the personalized service, great prices and honestly exhibited while working with him.
Plaza Vacations Cruise Travel Agency is a US Travel Agency based in Kansas City, Missouri. Plaza Vacations Cruise Travel Agency is located at 110 E 51st St #1, Kansas City, MO 64112, USA.
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