1 star is for move to Westport from the Plaza. This was clearly not thought out. The new spot has flooded one and had to close already. I had an appointment today during a Midwest onslaught and had to dash to office from across the street parking. Drenched and sad faced.
I had a good experience here. Everyone who worked there was very nice and helpful.
The staff have always been very professional and courteous, I had hair removal done here. I ended up paying extra by going with them because they told me I would have a lifetime warranty. After my initial treatment plan was complete, I was informed that any spot treatments of the area would cost an extra $120 per visit. I'm not sure if Ideal Image knows exactly what a lifetime warranty is vs. a limited lifetime warranty but I'll never use them again and will not be recommending them to others.
I also love the fact that Ideal Image only uses licensed RN's at their office. Every treatment is professionally done, just like in a hospital. The nurses actually seem to care about me as a customer and are always concerned about making the treatments as pain free as possible. I can't say that I look forward to having needles poked into my face every 3 months, (who would?) but I have enjoyed all of the nurses, especially Ashley. It's so much nicer than the last 2 places that I've had the same treatments done.
I have had the same experience as many of the other people who have written poor reviews. I went in trusting that this company was reliable and that these treatments had to be successful since they offered the "lifetime warranty". I made the financial sacrifice thinking that it would save me money in the long run. However it did quite the opposite. Not only do I have to pay $120 for any additional treatment (since it wasn't successful in permanently removing the hair) but my 0% financing promotion ran out with $8 still left on my balance so they charged me an additional $530 because I had not paid my balance of in full. I spoke with customer service they agreed and sympathized but told me there was nothing they could do and that I should just be glad I actually paid off the $530 so it didn't continue to collect interest.
I've been going to the Ideal Image on the Plaza for about 3 years now. I just saw some of the other reviews that are down right mean and untrue. My experience with Brandon has been very professional and he always tries to offer packages to save me money. I have Botox and filler done there and I save money when I purchase several treatments in advance, rather than one at a time. I really appreciate that. I used to go to Monarch Plastic Surgery for my treatments and I was never offered the option to purchase multiple treatments for a discount. I am saving hundreds of dollars over what I used to pay.
Ideal Image Westport is a US Hair Care Studio based in Kansas City, Missouri. Ideal Image Westport is located at 556 Westport Rd, Kansas City, MO 64111, USA.
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