I've bought from them in the past, but on my last visit (July 2017), was met with a sign: "we no longer sell to the general public....". Scratch this place off my list.
Expect to pay 5 to 6 times more for parts versus online prices. I understand an up charge for convenience and to pay for the brick and mortar location, however I could have ordered the part online and paid overnight shipping and still would have saved half.
Same as already posted. Used to get parts when I needed them from johnstone. Furnace goes out and I run there for the part only to find out i Can no longer purchase parts. Went from a solid 4* to a 1* in my book
On top of it all, nobody was in the store, yet the employee at the service counter couldn't say hello or ask if he could help me.
The major HVAC contractors in town have pressured them to only sell wholesale. They won't sell to the public.
I will visit another local store next time or just go online next time.
Johnstone Supply is a US Hardware Store based in Kansas City, Missouri. Johnstone Supply is located at 1760 W 29 St, Kansas City, MO 64108, USA.
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