Really nice building, but our king suit was kind of lacking. The carpets could use a good washing every couple of months or so... was that blood crusted on the floor?? The spare sheets for The pull out had questionable stains as well.. The bar gets pretty busy at night, but you can take the drinks to your room! Other than that, the views are nice all around above the fourth floor at least.
My girlfriend and I were in town for a Raiders game (she is a Raiders FAN-a-tic), Our flight arrived prior to the normal check-in time. I called after we landed and asked i we could check our luggage or get an early check in. We were told to just come in. We had been upgraded and the room was ready. Kudos to Ashley for the upgrade and whomever it was that ensured our early check in. We had one minor issue, our toilet made this annoying noise every 15 minutes or so, we have a toilet like that at home so we survived the first night, but on our way to the football game we stopped at the front desk and met Shane and explained the situation. He immediately took ownership, empathized and apologized. Offered breakfast and club level access. Fantastic service. Everyone there was very personable and hospitable. I am a manager at a property in Carol Stream, Il near Chicago and I realize that consistency and reliability is key to great service, and you got it right. The restaurant may have been a little overwhelmed when we were there but did okay under the circumstances.
Michael Perry
We stayed here on the last leg of our trip, so we were exhausted as it was, but when we get to the hotel, the staff put us in an room that was already occupied. They fixed this, but the room they put us in had a broken heater (would not shut off automatically. Had to manually shut off) on a night when it was 2° outside, so I spent the night getting out of bed to turn off the heater, just to get so cold an hour later that it would wake me up again to turn it back on. We also had something above our room making a constant banging noise all night. After all of this, we woke up the next morning to no hot water.
Excellent Job!!!
The staff was kind about it, though, and refunded our money, but the lack of attention to detail made me rate this so low. Bad things happen from time to time in businesses, but this seemed beyond just coincidental. They need to work out some kinks at this place. I would refrain from staying here until they do.
Great location in Downtown KC. Close to convention center. Staff at the front desk and the concierge lounge are wonderful. Runs are a bit dated but overall a great experience.
Great staff! Beautiful place! Comfortable rooms! Close to Power and Light district. Great food all around. Starbucks in hotel. Free streetcar to take to from River district to Union station, 4-5 stops along the way. Crowne Plaza has a shuttle to take you around those places too. Homeless people begging around hotel is only negative thing I can post.
Crowne Plaza Kansas City Downtown is a US Lodging based in Kansas City, Missouri. Crowne Plaza Kansas City Downtown is located at 1301 Wyandotte St, Kansas City, MO 64105, USA.
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