I see you are also interested in leasing. I'll be able to address your request with more specific information when I get to my computer."
The service advisor I dealt with told me he's sorry about the problem and will make sure it gets ordered again. Again? I don't think that word means what he thinks it means since it wasn't previously ordered. I believe most people understand the meaning of the word "again" to be "another time", "once more" or something similar. A good use of the word could be, "I fully expect to be disappointed by Van Subaru again because it has happened repeatedly and consistently."
About a week ago I reached out to Van Subaru regarding a lease buyout of my 2014 Impreza, which I leased from Van in November of 2014. I was then contacted by two sales reps and the Subaru Sales Manager over the course of 5 days, each of them discussed the purchase of a new car, current offers, etc. something I explicitly stated I was not interested in. Fine, I get it, they sell cars and want to sell me new one. But each time I spoke with a sales rep, I stated I DO NOT WANT TO BUY A NEW CAR, didn't matter. Furthermore, each individual who contacted me seemed to be confused by the notes, or lack of notes, left by the prior sales representative...I'm not really sure how writing down "wants to buy out lease, will be here Saturday at 1pm" is difficult, but I guess that's too much to ask. Furthermore, wouldn't it be logical to have one sales representative work with one customer? I've never seen a sales dept pass around a customer like this. Maybe the lack of commission on a lease buyout made me unimportant? Who knows.
32 days ago I was told a part was ordered to fix a problem with my Outback. 32.......days.......ago. I called today to inquire about this part because the problem I have is quite annoying and I really want to get it fixed. Again......32.......days.......ago. I'm willing to bet you can probably guess where this is going. 32..........days........ago. Yes, the part was not ordered. I have been waiting for.........that's right.......32 days.........for a part that wasn't ever going to be received unless I had called Van Subaru to inquire about it.
I spent the better part of 10 years in sales, and if I treated a customer this way, I would have been out of a job.
If I only had time to waste and warn potential customers/victims to avoid Van Subaru.
I recommend you seriously think about it before you go to Van Subaru. They are poorly organized and don't seem to care much about customer relationships. Buying a car should be fun, not frustrating. At Van, rest assured you will be frustrated.
This is a review about how their garage works with other garages in the community. Van Subaru's part distribution department has to be one of the worst I have heard of. I have been waiting 3 days on a part that was supposed to get delivered to my local garage, and Van Subaru comes back either with the wrong part of a part that they have already given this garage. I am not sure if Van Subaru is trying to sabotage local mom and pop garages in the area, but it ultimately makes Van Subaru look bad. I urge people to avoid using Van Subaru, as they do not treat other local businesses with the respect they deserve.
If I wanted to waste additional time I'd explain how one of their current service advisors sold me something I did not need and did not fix the problem I had reported. I'd also explain how that same service advisor told me the coolant in my Outback needed to be changed because it appeared to be "dirty" and was likely the original coolant. However, that coolant was less than 60 days old and I have the documentation to show when the radiator was flushed by an auto service center that I trust. I'd also tell you how a service advisor told me the brake fluid needed to be changed because it was "extremely dirty". I immediately took my Outback to the aforementioned service center that I trust. A brake fluid test was performed and the test strip was provided to me, proving that the fluid did not need to be replaced.
P.S. When you're lease is coming due, or your loan is nearing payoff, expect a call stating "Our General Manager's niece wants (insert your exact car model here), we'd love to workout a GREAT deal to get you into a new Subaru so she can buy your old car." Spoiler alert, nobody wanted my car and once I laid out my terms for a new car I was once again ignored.
To resolve this, I attempted to contact the Van Subaru Sales Manager on Saturday morning. Instead, I was directed to the GM Sales Manager he fielded my STRONG complaint, agreed that what was going on was UNACCEPTABLE and assured me that the Subaru sales manager would be in touch...he never was (this was 3 days ago).
I have been searching a while for a good deal on a used Crosstrek. I submitted an inquiry online and was contact by a very nice lady named Mallory. I visited the dealership yesterday evening, giving two hours in advance. I arrived, no one had the car pulled around. Sales were not informed I was coming. The salesman right away proceeded to tell me it was not a good idea to purchase a used Crosstrek with 137000 miles on it.....what? You're not confident in the used Subaru at your SUBARU dealership?!....That is until I made it clear that I was not interested in a 25000 dollar car. Then the car I came to look at became "a great deal". Test drove came home. Decided I was discouraged and confused about Subaru all together. I decided to share my experience with Blake then general manager. I received an email response from him this morning stating "thank you for stopping by". Did I mention the car looked nothing like the photos? Body damage and cracked windshield. I grew up working in my grandfather's business working with contractors and clients to choose lighting for their new home. I believe if you're not confident in what you're selling you shouldn't be selling it. Blake Fanning made it clear customer retention is not of his concern.
I am incredibly frustrated with the horrific lack of professionalism, poor salesmanship and even worse customer service provided by Van Subaru. It is more likely than not that I will just return my car when the lease is up to avoid having to deal with this poor excuse of a dealership any longer.
We bought our second Subaru Outback the other day from Devin at Van Subaru. This was our best buying experience. Much appreciated and I would recommend working with him.
DO NOT BUY FROM VAN SUBARU. THEY DON'T LISTEN, DON'T CARE, WILL WASTE YOUR TIME AND FRUSTRATE YOU TO NO END. See below for details of my horrible experience.
UPDATE: After submitting an email/contact request on their website about 20 minutes ago expressing my concerns and desire to buyout my lease, I got an email that started with "Hello again Joe,
Why is .1 stars not an option for a review? I believe there is a need for this, based on my repeated dealings with Van Subaru.
Are you kidding me? I literally just told you I DO NOT WANT A NEW CAR. I WANT TO BUYOUT MY LEASE. Can these sales people even read their emails before replying?! Good grief.
Van Subaru is a US Car Dealer based in Kansas City, Missouri. Van Subaru is located at 90 NW Vivion Rd, Kansas City, MO 64118, USA.
Please contact with Van Subaru using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Van Subaru opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Kansas City