It was easy to find everything that I needed. The staff was eager to help me.
A coworker of mine went to fax, just fax nothing else. She faxed 25 pages at a machine where nothing like a charge per page was even posted. After the fax she walked up to the register to pay and the charge was $38.50!!!! 25 pages!!!. Then after the first supervisor was called he called the store manager and the man couldn't be anymore insufferable and ridiculously rude about it. She didn't have that much money. She would have paid the $28 she did have and offered to pay the rest on Tuesday when she got paid. The manager Josh wouldn't have any of it and got in her face and started yelling that it was "THEFT!!" She tried to tell him that if she would have known how much it cost she wouldn't have used it. He just yelled rudely making a huge scene where everyone was looking and said "we have your picture and you are banned from any Office Depot of office max in the world" She even called later to apologize and see if he calmed down and express how she didn't appreciate the way he acted and was still willing to pay the charge on Tuesday. She explained to him that she is a disabled combat Vet and he said, on recording, that he didn't care if she was a Veteran disabled or not. I would never ever go to that office depot unless that idiot manager Josh was fired!!!
Office Depot, you SUCK. Every time I need copies, you find a way to let me down. I need 14 copies. That's it. That would take maybe 2 minutes, MAX. But, your reply..."we could have them done by Saturday". Saturday, WTF? Are you kidding me?? Apparently they are soo busy. Although the store is empty and I don't hear a single copier running!!! Last visit to your store, I promise.
What horrendous service! Both the front line cashier and the supervisor, "Josh". I had a 10 dollar pack of pens that I could not find the receipt for. Instead of returning it as the website (and their own customer service) says they can do - instead they were rude and give me a 1800 number to call to try and possibly find my receipt. For $10 they're willing to lose a customer that spends large sums of money at their store each year. WOW! If it was only a policy issue I disagreed with, I would not leave a negative review, but the smugness and horrible service was truly unacceptable.
I did the online service to get posters printed. Later that day, employee Josh called me and at first, I was amazed at the fast print service. Unfortunately, that was not the case. Instead, he told me that they couldn't print them because if I didn't have the copyright release forms, it would violate federal law, but he may not be aware that every other printing service in the entire nation is able to print posters/photos for educational purposes :) #thanksJosh
These stores wonder why they are losing market share to Amazon?
Office Depot is a US Electronics Store based in Kansas City, Missouri. Office Depot is located at 8501 N Evanston Ave, Kansas City, MO 64157, USA.
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