One of the two watering fountains was broken for over 14 months. 2/5 shower heads work, there is only 1/4 shower pegs. There are never any towels that I've seen, and I've been in the gym early at 7:30 a.m. and 5:30 p.m. The bathrooms are disgusting and I doubt cleaned regularly. When equipment broke, it would remain broken for weeks, months, even longer.
I signed up for personal trainer sessions early in my contact before I knew the true business practices of this gym. My first trainer was fired, the second left, and I was on my third in less than a year.
Every time I go in, the people I need to talk to are never there. I will NEVER join another Gold's Gym.
The gym was sold without telling anyone, and half the equipment was gone the next day. So now it's a half-stocked gym, yet they keep trying to bill full-price for a half-filled gym.
I took the 16 week challenge. I was excited to have accountability and belong to a gym that professed to care about keeping their members on track. I did not once hear from my coach during the 16 week challenge. Additionally, the facility equipment was out of date and dirty in general. The bathroom/changing area was cramped and dirty as well. It was hard to get a hold of anyone in charge at the gym when I called them and they did not call back as promised when they said they would search for an answer and get back to me. Lastly, I was also told one thing by the gym and another by the company that takes care of their billing in terms of cancelling my membership due to military service. If you're looking for a gym I recommend OneLife Fitness.
I had a 4 month contract with this Gold's Gym and for the most part it was a positive experience. The owner, Phil, genuinely cares about his members' satisfaction and is a present, obliging host. The facilities can get very busy, but I think the longest I had to wait for a machine was 10 minutes. Luckily, the gym is open in "off" hours and you can find a quiet, empty time if that's a priority for you. The machines can sometimes be sweat-drenched, but that's more the fault of rude members than staff. Spray bottles/paper towels are always available, but there is no signage asking for members to respect the facilities and other patrons and to clean up after yourself. (Gross. Bummer.) The staff cleans all the machines at least once a day. Similarly, it gets very hot and VERY stinky in the gym when it's busy. Machines-- mostly work well. Other amenities, like the sauna + drinking fountain, were closed the entire time I was a member and there seemed to be no plan on fixing it. The sauna (steam room?) was being used for storage. They also offered a variety of classes that were free with membership. Overall, great value. I joined for the added benefit of going through a program with a trainer. That really fell apart, and within 6 weeks of going to the gym I was working out on my own out of a contractual obligation. The trainer "sessions" were a joke. Pointing to a machine and listing which ones I should use, not going through a workout.
My experience started out great, but quickly cratered.
Other than that, the equipment is okay. I think the value for what you get is decent. I enjoy the current staff, too.
I won't be continuing my membership, because 1- I have an old gym in my basement that's more convenient and free... I joined for the program that ended up being a pain in the butt to complete. 2-- it's not worth it to have to clean up after disgusting sweaty men and smelling their stink while working out.
To anyone out there. STAY AWAY! This gym is a scam.
I wouldn't recommend signing up for the 16-week fit challenges that are hosted at this gym but not actually managed by the staff-- the paperwork and stipulations feel more like entrapment to make you pay for a year-long membership instead of just the 4 months you want.
For just working out, this gym is fine. However, the men do NOT have a sauna, even thought it's advertised. I was told 3 years ago it would be fixed, and now I am told it never will.
This place is an absolute disgrace to the Gold's Gym brand. All the equipment is outdated and cheap. Half of the barbells are bent. The place always has a disgusting odor, especially in the bathrooms. Don't even get me started on how gross and unacceptable the bathrooms are..
This place doesn't even deserve 1 star I am forced to give it.
Now they are slowly selling equipment and closing the gym without telling a single member. I signed up a few months back and they promised a remodel coming soon... LIES!
Additionally, I was billed twice in one month for the personal trainer sessions and never reimbursed. I am still trying to get refunded the extra funds, but the owner or manager is never in. He also could never find the contract I signed for the personal trainer sessions when I asked to view it.
Gold S Gym is a US Gym based in Kansas City, Missouri. Gold S Gym is located at 4050 Pennsylvania Ave, Kansas City, MO 64111, USA.
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