I will never recommend this place to anyone. Completely incompetent staff, rude receptionists and the discharge process and trying to schedule a follow up were ridiculous and asinine. I’ve missed over a month of work now because they are too stupid to file paperwork correctly and when I try to call to get it fixed I get 8 different voicemails with no call back.
Now I've been on hold for 20 minutes and no one has picked up the recording!!!!!!
This place is absolutely horrible and needs to be shut down.
Waited 5 hours for my daughter to be released after being told they were getting her paper work ready, I'll check for you on and on. I finally said I wanted her up front now so they got the supervisor to talk to me. She flat out told me she wasn't being released and I couldn't see her because it was pasted visiting hours. Nice customer relations!!!!!!
I hope the administrator of the hospital sees this message and takes serious notice. Our loved ones are there to be helped and after my two experiences I'm not sure that is happening.
Another time my dad was taken here and all they did was keep him so medicated he didn't remember anything after he was released.
This place is a JOKE. My ex sister in law was taken here by the KCPD due to her threatening to kill herself and my nephew. They refused to admit her and turned her loose.
My sister was admitted on A Wednesday evening and released Monday morning. She was not teady to be released and they just let her. My sister had a plan to killherself and needed help.
Let me start off by saying this review is only addressing In-patient services. Do not let your loved ones go here unless it is a last resort. Front desk staff and nurses are uncaring and do not provide the help you need. Incredibly unhelpful and insensitive to any special needs for loved ones. If you can get your loved one into the 'Vine' wing of the center, that is preferable as it was where there was at least some benefit provided. Security and janitorial staff are very pleasant, but they aren't the reason people go to a psychiatric center. Absolutely appalled at loved one's experience here.
Research Psychiatric Center is a US Hospital based in Kansas City, Missouri. Research Psychiatric Center is located at 2323 E 63rd St, Kansas City, MO 64130, USA.
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