They wouldn't let me check in early after my girlfriend ran the KC Marathon so we literally say in the parking lot for 2 hours. The staff was rude and plain out lame. Never saw a smile. Asked if they had a pain killer for a headache and without even looking up at me they cut me off by saying "no." WiFi sucked. The was a drunk cripple laying in the rain outside of the front entrance around 10 pm. I have no idea what that's about. The hallways smelled like marijuana in the morning as we were leaving. I really want to stress just how lame and unfriendly the staff was; cold glances and shoulder shrugs. You can find better customer service in Europe for goodness sake. Never staying here again.
Although the room was clean enough had to ask for bath towels, there was no coffee pot or cooking supplies.
When coffee maker was provided there had to be a search for the pot, then no coffee pads so had to tear down large filters and use regular grounds.
However the price is right.
The rooms were very clean the only problem is they did not have ice in the whole place there was no ice machine anywhere
The staff on the other hand were quite friendly and have done the best they could to provide.
Great staff the young lady at the front desk was very helpful. The room was kind of clean overall. Except for the hair in the shower.
I made a reservation for a room and when i showed up. My room wasnt ready so the lady told me to come back in an hour...so i called to see if my room was ready and they didnt even have my room reserved anymore. She said its pretty much first come first serve. Im not happy with your service at this hotel. So reservation are not real...they dont care
Extended Stay America Kansas City South is a US Lodging based in Kansas City, Missouri. Extended Stay America Kansas City South is located at 550 E 105th St, Kansas City, MO 64131, USA.
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