Friendly check in - albeit a bit slow. With the number of arriving guests, another front desk employee would have been great. The parking garage (independently operated) was not working when I went to park my car. My key card wouldn't get me in, and nobody could get out, so there was a line in both directions. Not the hotel's fault. The first keys I was given didn't work either. But this may have been my own fault (easy to demagnitize keywords) - front desk agent was extremely friendly and helpful. Room was clean and spacious. Just a few minor complaints but would absolutely recommend this hotel, or return in the future.
I loved the hotel. My room was clean and comfortable. The staff was friendly. I enjoyed the cafe. The link was a nice perk, being able to go shopping without going outside.
- spartan staffing
We stayed here for the weekend of the Irish festival so we didn't have to deal with traffic and parking. The festival is at Crown Center and Washington Park. It was great. Upgraded to club level access for a roomer higher up with better view and access to the club level which had snacks and breakfast and amazing views. The rooms were clean, modern, and very comfortable. We took the train in, so it was only a short walk. I would stay here again.
- I paid for club level, only to find it completely unattended. We are talking no clean tables, no food except for dry cereal, no coffee, and no spoons. At 9:30 on a Saturday morning.
- sheets and towels that smell of ammonia (I assume this is a result of buying the cheapest available detergent)
This hotel has hit rock bottom. It is obvious that they are in cost-cutting mode, and I will never return. I advise you avoid the mistake of booking this hotel out of proximity to Crown Center and instead book a nearby hotel. Crown Center has ample public parking after all.
- breakfast that gave me food poisoning
Room was nice and clean. Hotel staff was very pleasant. Valet did not give me my ticket for my vehicle so it took longer to retrieve my vehicle once I was ready to leave. At check in, there were 6 lanes that could be checking in with employees standing at them, yet they were only operating one lane which had around 30 people standing in it. For the cost of the room I would not stay again even with the location of the hotel being very close to the event center I attended an event at.
- 1 hour + wait for an extra set of sheets (after I called 3 times)
- no bell service (how is this a 4-star?)
I’ve stayed at this hotel 5-10 times, but will never again. Here’s why:
Sheraton Kansas City Hotel At Crown Center is a US Lodging based in Kansas City, Missouri. Sheraton Kansas City Hotel At Crown Center is located at 2345 McGee St, Kansas City, MO 64108, USA.
Please contact with Sheraton Kansas City Hotel At Crown Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sheraton Kansas City Hotel At Crown Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Kansas City