I would give this company 0 stars if I could. What company calls you on the day of your scheduled move and tells you they are not coming??
They were the best choice I made for my move. Everything made it to where it needed to be. Highly recommend them
I scheduled movers a month ahead of time to move our stuff from our current apartment into a new one. My boyfriend and I took the morning off work so we could be there. When I originally called, the lady who answered the phone was completely spacey and unprofessional - that should have been my warning sign. 2 days before our scheduled moving date, I called to confirm our appointment and she could not find our reservation. I told her I had spoken with her 3 times on the phone and did not understand how she could possibly not have the reservation. She said there was nothing she could do and the day was booked up with other appointments. After panicking with my boyfriend trying to find a new company, she called me back an hour later saying she had read the calendar wrong and they'd see us at 9am. At 9:15am on the day of our scheduled moving date, I called to find out where our movers were. She said she had us down for 10am so that's when they would be arriving. I was very frustrated because I only took off work from 8-12 and was worried this would not be enough time. She was completely unapologetic and said either they would come at 10am or not at all. I was shocked to hear how rude she was being, told her 10am would be fine. At 10am I got a call from one of the movers, telling me that they could not get ahold of the driver so they would not be coming today. Completely unbelievable. My boyfriend and I now have to be out of our apartment by the end of the day, and have no movers. This company should be shut down.
After first asking me to text my information, because she couldn't write it down. They no show the appointment. When I call, I was informed that she tried to call twice to tell me all of their trucks had broken down. She also claimed to have leff a voicemail, that didn't happen either. She then told me how bad it was for them. Honestly, this was my 4th choice because the movers I trusted were all booked. They may be $50 cheaper, but it's not worth it if this is the service. They didn't even attempt to make it right at all.
BEWARE--Worst moving experience possible! I used this company in 2015 (with a different owner) and had a great experience. With the new owner, my move was completely awful. The secretary was rude, the movers were late, they inadequately took apart furniture and took hours longer than their expected timeframe to put everything back together. (Instead of using automated tools, they used screwdrivers to manually take everything a part.) They damaged a bed, an old wall, and ruined other furniture with scratches. This was a stressful, awful experience. The company used to be good but now I wouldn't wish the new team on anyone!
Save yourself time and stress, pick a reputable company.
This company is great! But don't be confuse with other companies that have been getting them confuse. They give you the best quote and they moved all of my 5 rooms with no damage. No complains here !
My Mountain Movers Kansas City is a US Moving Company based in Kansas City, Missouri. My Mountain Movers Kansas City is located at 435 Nichols Rd #200, Kansas City, MO 64112, USA.
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