I only give them 2 stars because they have 1 amazing doctor. Everything else here goes further and further down hill. Recently I took my dog in for a rash. She kept looking at his ears and treated that! I am too frustrated to even go further into this!
All they care about is money, not the health or wellbeing of your pet. I recently spent $400 to have my dog seen here, partially for concern of an ear infection, and as the week went on his ear was actually getting worse--even though I was told there was no infection. He was shaking his head, there was yellow drainage and a foul odor coming from his ear. I called Shoal Creek to see if I could get him seen and told them he was just there less than a week prior and I'd like to get it reassessed. I was told I'd be charged again to be seen by the vet. I told them I'd gladly pay for medicine, but as I was just seen there 6 days prior maybe they could do something about an additional exam fee. The answer was no, I'd be charged again. I will never be going back to this joke of an office. So much for follow-up visits or customer service. There are much better veterinarians in the area and they will provide much better care than the care your pet could get at this place.
Very nice place! You'll need costly "extras" to board your dog here though. Usually they don't need a heartworm test to board, but here they do! And a full exam if your dog hasn't been seen by them before!
Very well organized and clean. They get you in and out very fast but they do not hurry you. They take great care of the animals. I have boarded both my dogs here and feel they are taken very good care of.
I've always been pleased with their service and care for my cats. I've been going here because it's close to home, they have reasonable prices, and the doctors and staff have been excellent. I have taken my cats in for routine visits, grooming (sedation) for my long-haired cat, and even had to have a bladder stone surgically removed from my other cat. I have to visit at least once a month for food and they are excellent. Highly recommend!!
Shoal Creek Animal Hospital is a US Veterinary Care based in Kansas City, Missouri. Shoal Creek Animal Hospital is located at 8850 NE Flintlock Rd, Kansas City, MO 64157, USA.
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